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National 911 Program Kicks Off Computer-Aided Dispatch Assessment Project

Posted: Oct. 28, 2021

The assessment will lend understanding to the costs and challenges of establishing interoperable 911 computer-aided dispatch (CAD) data-sharing capability across the United States.


While most U.S. emergency communications centers (ECCs) use a CAD system to dispatch 911 calls and facilitate records management, few CAD system components are uniform across vendors. This can create problems transferring emergency calls and associated data, such as caller location information.

It can also create problems with the transfer of call information to first responders in the field via public safety broadband networks. These transfer functions are important capabilities for enhancing responder safety and situational awareness and is essential for the transition to Next Generation 911 (NG911) functionality.

The National 911 Program has selected Mission Critical Partners to complete an assessment of the status of CAD systems nationwide including:

  • Relevant technologies and technological issues.
  • The governance, administrative and technological issues that all entities, including standards-development organizations, private-sector companies and national CAD organizations, must address.
  • The resources, budget and partner agencies needed and ideas for how to use them.
  • Requirements and metrics that identify the value and accuracy of 911 CAD data.

About the National 911 Program

The National 911 Program is responsible for improving coordination and communication among federal, state and local ECCs, personnel, and telecommunications carriers and vendors. One of the program’s primary objectives is to develop and share resources concerning the technology used in providing 911 services.

This article is based on content in the
Oct. 28, 2021 InfoGram.

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