Results from a recent survey about 911 and emergency medical services (EMS) as they relate to motor vehicle occupant safety can be useful in efforts to educate the public and manage their expectations.
Over 5,000 people responded to the National Highway Traffic Safety Administration’s 2016 Motor Vehicle Occupant Safety Survey: 911 Systems. Findings include:
- More than 90% of respondents expected to receive pre-arrival instructions from 911 operators while waiting for an ambulance.
- More than half of respondents did not know if a 911 call center could identify a caller’s location without being explicitly told by the caller.
- Nearly 70% of respondents indicated they would be willing to pay more for expanded 911 services.
- Among respondents who had placed an emergency call, 54% reported their most recent call had been to request an ambulance, rescue squad or EMS.
- Respondents indicated high levels of trust in EMS clinicians, with 99% reporting they were very or somewhat confident that an ambulance, rescue squad or EMS worker responding to a 911 call would know what to do.
Over 90% of respondents considered EMS to be an essential government service.
About the Motor Vehicle Occupant Safety Survey
The Motor Vehicle Occupant Safety Survey began in 1994 and periodically asks respondents about attitudes, knowledge and behavior related to seat belt use, child passenger safety, 911 and other topics related to vehicle occupant safety. The most recent survey was in 2016-2017.