It's been a tough year for everyone, including public safety telecommunicators who have played such an essential role during the COVID-19 pandemic. During National Public Safety Telecommunicators Week 2021, take a moment to tell the #HeadsetHeroes who somehow get it all done with patience, compassion and a smile on their face, “thank you!” for their vital contributions to the emergency services.
Appreciation—no matter how it's shown—is a meaningful way to remind people of the true difference they make.
Activities to honor telecommunicators
“Who is Your Public Safety Hero?” contest
The Association of Public-Safety Communications Officials hosts a website for National Public Safety Telecommunicators Week and sponsors a “Who is Your Public Safety Hero?” contest. Your emergency communications center can submit an entry for a telecommunicator you wish to recognize by April 19, 2021. You can also go to the website to vote for your favorite contestants and view the winners.
CPR LifeLinks Celebrating Survivors Toolkit
You can also check out the CPR LifeLinks Celebrating Survivors Toolkit from 911.gov. The toolkit contains suggested activities and resources for honoring those telecommunicators who have helped save the life of someone in cardiac arrest. Some ideas in the toolkit include:
- Hosting a celebratory event uniting the caller, telecommunicator and survivor after recovery from an event.
- Providing a small plaque recognizing the caller and telecommunicator who helped save a life by working together to perform CPR before EMS arrived.
- Sharing “save stories” with staff and the media about each saved life that a telecommunicator helped initiate.
The CPR LifeLinks program is a national initiative to help communities save more lives through the implementation of high-performance CPR programs. The program trains telecommunicators to guide 911 callers through delivery of CPR to someone in cardiac arrest, prior to the arrival of EMS.
911 educational resources
April is also National 911 Education Month. There are many educational resources available to educate the public about 911 services from NENA, the 9-1-1 Association, and from Know911.org, a clearinghouse of 911 educational resources created by the National Association of State 911 Administrators.
U.S. Fire Administration resources
Check out our collection of social media cards and pictographs to communicate 911 and first aid messages to the public.
The NFIRSGram CAD Systems and Autopopulated Fields explains how to ensure that your Computer-Assisted/Aided Dispatch (CAD) system is populating the correct data to the Incident Time and Incident Remarks/Narrative fields in the National Fire Incident Reporting System.
Maintaining 911 Operational Capabilities During a Pandemic is a quick reference handout that contains potential action steps to consider when preparing for a pandemic.
Dual Dispatch to Cardiac Arrest: Can It Save Lives? discusses research on how survival chances increase when EMT-trained firefighters are dual-dispatched with EMS units.
Transforming Cardiac Emergency Care with Drone Delivery of AEDs provides preliminary study information on dispatch of medical drones containing an automated external defibrillator (AED) for cardiac treatment in rural areas.
This article is based on content in the
April 1, 2021 InfoGram.
Other articles include:
- NIOSH issues Safety Advisory to fire departments on fading odorants in natural gas and propane leaks
- Application period now open for DHS Targeted Violence and Terrorism Prevention grants
- National Fire Academy now accepting applications for next fall, resumes on-campus training and continues virtual offerings
- Cybersecurity threat and vulnerability updates
Featured InfoGram articles
- April 1, 2021
- Honoring public safety telecommunicators
- March 25, 2021
- Overcoming vaccine hesitancy within critical infrastructure
- March 18, 2021
- Researchers see need for long-range wildfire smoke warnings
- March 11, 2021
- New responder location-tracking technology successfully tested
- March 4, 2021
- Your role in safe air medical transport
- Feb. 25, 2021
- Ready Responder provides peace of mind for first responders
- Feb. 18, 2021
- Training for EMS COVID-19 vaccine delivery
- Feb. 11, 2021
- CDC virtual forum and guidance on COVID-19 vaccine programs
- Feb. 4, 2021
- February is for hearts: focus on your cardiovascular health
- Jan. 28, 2021
- Know your safety risks: electric vehicle battery fires
- Jan. 21, 2021
- Create your emergency plans using FEMA preparedness guides
- Jan. 14, 2021
- New tools assist wildfire detection and smoke forecasting
- Jan. 7, 2021
- Prepare now for vehicle-borne improvised explosive devices
- Dec. 17, 2020
- LAFD successfully deploys firefighting robot
- Dec. 10, 2020
- Creating effective communications for vaccine distribution
- Dec. 3, 2020
- Getting ready for COVID-19 vaccine distribution
- Nov. 19, 2020
- Measuring COVID-19's impact on first responder organizations
- Nov. 12, 2020
- NWCG updates wildland fire position qualification standards
- Nov. 5, 2020
- Securing soft targets and crowded places
- Oct. 29, 2020
- Wildfire challenges, risk reduction examined in new report
- Oct. 22, 2020
- Research study contains key findings for fire investigators
- Oct. 15, 2020
- InciWeb mapping resource helps communities prepare for wildfire
- Oct. 8, 2020
- Restaurant fire and life safety during COVID-19
- Oct. 1, 2020
- First responders: prepare for white powder incidents
- Sept. 24, 2020
- NIST survey reveals wildfire evacuation factors
- Sept. 17, 2020
- New LODD online course for incident commanders
- Sept. 10, 2020
- COVID-19 increases line-of-duty deaths
- Sept. 3, 2020
- Distributive Education limits for EMS recertification waived
- Aug. 27, 2020
- FAA changes rules for public safety drone flights
- Aug. 13, 2020
- 2020 Emergency Response Guidebook now available
- Aug. 6, 2020
- Reducing first responder risk at explosive device incidents
- July 30, 2020
- Prevent damage to fire department connections
- July 23, 2020
- Illegal grow houses put firefighters at risk
- July 16, 2020
- Resources to help identify counterfeit PPE
- July 9, 2020
- COVID-19 testing guidance for first responders