The National Emergency Numbers Association (NENA) just published How 911 Is Changing in a COVID-19 World , the second report in NENA's 911 and COVID-19 report series.
The second report is based on 500 survey responses from 911 professionals across 44 states and territories. It builds upon insights from the initial report published in April. Survey responses will help to inform public safety stakeholders, policymakers and the public about how the COVID-19 pandemic is affecting 911 operations, technology and personnel.
Notable report items
- While overall call volume continues to decrease, there is a noticeable increase in calls for psychological issues and domestic violence.
- Many public safety answering points (PSAP) have been denied testing and supplies because they are not considered “first responders.”
- PSAP leadership and management are working to address morale, stress and staff wellness.
- COVID-19 is making it difficult to recruit and train new staff and retain existing personnel.
- PSAPs are anticipating long-term negative impacts from the pandemic.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census, a free service for public safety personnel providing contact information for PSAPs during emergencies.