First responder agencies are responsible for crafting and delivering a lot of emergency communication and public safety messaging. It's crucial that you know how to effectively deliver the right information through the right channels, as lives may depend on it.
Tips for delivering messages
The Emergency Management Institute provides the free online course, Effective Communication, through its Independent Study program. The course teaches successful communication techniques, identifying community-specific communications issues, and what makes (or ruins) effective communication. The 8-hour course is self-paced and provides continuing education credits.
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