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High-rise residential building

Protecting People Who Live or Work in High-Rises

Learn about high-rise fire protection features and get resources to teach community residents about high-rise fire safety.

Posted: Jan. 12, 2022

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The tragic loss of life from the 19-story apartment building fire that occurred in New York City on Jan. 9 reminds us of the fire and life safety challenges that tall buildings present to the emergency services and to the occupants who live or work in them.

High-rise design challenges and features

Because of the inherent nature of tall buildings and a series of historic fires, the practice of protecting the people who live and work in high-rise buildings has evolved over the years. Very specific sets of precautions that incorporate the most effective means of fire protection are included in every building's design.

Often defined by their height, high-rise buildings have a formal definition in modern building codes. Occupied floors located high above the ground present many serious challenges for fire and life safety, such as:

  • Fire and smoke tend to spread vertically because of the buoyant nature of the heat produced during a fire. Buildings with occupied levels above a fire floor pose a significant danger if the fire is not extinguished quickly.
  • It can be difficult to evacuate large numbers of people from elevated floors, resulting in longer evacuation times and challenges for first responders trying to reach the elevated floors.
  • Fire department aerial apparatus can only access a limited number of floors from the ground, complicating firefighting operations.

For these reasons, modern high-rise buildings are required to incorporate several design features that limit the likelihood of fire, quickly detect and suppress fires that occur, and protect occupants during an evacuation. Features generally required include:

  • Fire-rated compartmentation.
  • Noncombustible construction.
  • Fire alarm systems, including fire department communications systems.
  • Automatic fire sprinklers.
  • Smoke control systems.
  • Multiple fire- and smoke-protected exit stairs.

Very tall buildings, typically ones greater than 420 feet in height, are required to have an additional stairway.

Safety messages to share

Emergency actions by occupants will vary slightly depending on familiarity with the building layout and the design of the building’s safety systems. People who live or work in a high-rise are often more familiar with the location of exits and fire alarm pull stations. Conversely, people who are visiting a high-rise for a short duration, such as for a meeting or a hotel stay, might be more reliant on building staff or audible and visual notifications to know what to do in an emergency.

Include these safety messages in your fire and life safety outreach to high-rise building occupants.

If you don't live or work in the building

Familiarize yourself with a building when you first enter it. Note the locations of exits, fire alarm pull stations, fire extinguishers, etc. Look near exits or in the lobby for maps and diagrams showing the location of these items. Always have a plan for what to do in an emergency and practice it.

If a fire occurs

  • Quickly and safely proceed to the nearest stair exit and close any doors behind you. Do not use elevators during a fire as they may become disabled or be secured by first responders for their operations and rescues.
  • Shout “fire” or pull the fire alarm as you make your way to the nearest exit.
  • Close the stair or corridor door(s) to help ensure that smoke and fire do not fill the stairwell or corridor and make it difficult to use. Most stair enclosures are constructed of fire-resistant walls and doors and have mechanical pressurization systems that blow outside air into the stairwell. These systems work best with doors closed.
  • Continue down the stairs until you reach the ground floor and fully exit the building. In some cases, exit stairs will discharge to a lobby space. If so, quickly locate the nearest exit to the outside.
  • Call 911. Notify any building staff that you encounter of the fire so they can take appropriate preplanned actions or assist fire and emergency medical services when they arrive.

Additional considerations

Not all tall buildings meet the modern standards described above. Some may predate these safety requirements or have unique alterations that can be confusing. Occupants must be familiarized with the locations of exits when entering a building for the first time.

If a person cannot self-evacuate or use the stairs, they should call 911 for help and be prepared to shelter in place. Sheltering in place may mean sheltering within an individual room with the door closed and using a wet towel to seal the cracks around the door. In some cases, people with limited mobility can get to the nearest exit stair. If it is clear or nearly clear of smoke, they can wait on the stair landing for assistance.

Under certain circumstances, occupants might be directed to evacuate to a different floor.

Outreach materials to share

Social media cards

Post these cards on your social channels and include your own content to reinforce the messages.


Use our pictographs, like the one below, to help overcome literacy barriers by communicating high-rise fire safety messages with pictures.

Browse pictographs

practice what to to do if the door feels hot

Practice what to do if the door feels hot. Call 911. Place a cloth outside your window to let firefighters know you are still inside.


Download this handout and customize it with your organization's logo.

high-rise fire safety handout

Download the handout

For more information

National Fire Academy courses