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Download: A Prepared and Resilient Fire and Emergency Medical Services pdf January 2024, 26 pages

A Prepared and Resilient Fire and Emergency Medical Services

Strategic Plan Fiscal Years 2024-2027

Table of Contents

Stakeholder Engagement

Whistlestop Tour
Dr. Lori Moore-Merrell speaking at a podium during the 2023 Fire Stop Tour Tour in New York City with stakeholders.

In late 2022, the USFA met with major fire service organizations across the country to ensure the mission supports the current needs of fire and EMS responders. The stakeholder listening sessions revealed several opportunities for the USFA to better connect with the fire service at large and become more relevant. The opportunities identified are incorporated into this strategic plan. The topics deemed most important to external stakeholders included the following:

  • Leadership
  • Communication and collaboration
  • Relevance — modernize USFA
  • Data and research

USFA leadership held a town hall with all staff to ensure internal stakeholder perspectives were addressed in the new strategic plan. Staff spent a full day committed to open discussion and small-group targeted discussions to arrive at the main drivers for the strategic plan. Many of these topics matched the external stakeholder group and included the following.

  • Internal communication
  • External communication
  • Workforce
  • Research and innovation
  • Business processes/resources

Based on these internal and external sessions, the USFA Strategic Plan for 2024-2027 was developed.